FAQ
Frequently Asked Questions
Company-wide questions. Each service page also has its own specific FAQ.

General Questions
Are you licensed and insured?+
Yes. We hold FL Mover IM #891, USDOT 1473292, and MC 556261. We're happy to provide proof of insurance ahead of your move.
How far in advance should I book my move?+
Two to four weeks is comfortable for a local move, and four to six weeks for long-distance. If you're in a bind, ask about our last-minute movers option -- we regularly work with shorter notice.
Do you require a deposit?+
Deposit requirements, if any, depend on the booking. Confirm the current terms when you request your quote.
What's your cancellation or rescheduling policy?+
Cancellation and rescheduling terms may depend on the booking. Confirm the current notice requirements and any fees before you book.
What happens if something gets damaged during my move?+
Ask about current valuation and coverage options, limits, exclusions, and the claims process before booking.
What areas do you serve?+
Jacksonville and the surrounding area first, plus the greater Northeast Florida region -- see our full list of service areas.
Do you offer packing services, or just moving?+
Packing help and supplies may be available depending on the scope of your move. Ask which options are currently available when you request a quote.
How much will my move cost?+
The cost of a move in Jacksonville depends on how much stuff you need moved, how dense your inventory is, whether your home is fully furnished, how far you're moving, how many trucks it takes, and how many movers it takes to do the job efficiently. The bigger your home and the farther you're going, the more you can expect to pay. Most movers charge an hourly rate for labor plus a flat truck or travel fee. Be cautious of companies that charge extra for stairs or heavy items, avoid movers who nickel-and-dime you, and ask whether a flat rate is possible. For homes with two or more bedrooms, ask the estimator or company owner for an in-home estimate so they see exactly what you have. As a local ballpark, similar to other Jacksonville-area moves, a typical one-bedroom move runs about $250 to $650 and a typical two-bedroom apartment about $400 to $750, with larger moves scaling up from there.
How long does a typical local move take?+
Most local moves typically take 2.5 to 3.5 hours for a studio, 3 to 4.5 hours for a 1-bedroom, 4 to 6 hours for a 2-bedroom, 5.5 to 7.5 hours for a 3-bedroom, and 7 to 9+ hours for a 4-bedroom or larger home. These are national-average ranges published by Movers.com, not a guarantee. Your actual time depends on size, access, and stairs, plus things like elevators, long walks to the truck, heavy items, and whether everything is packed before the crew arrives. We'll give you a better estimate once we know your inventory and both addresses.
What's the difference between a local and a long-distance move?+
Local moves are generally billed by the hour plus a truck fee and usually take one day. Long-distance moves may be priced by weight, volume and distance, or by a flat quote, with a delivery window measured in days. Interstate moves also have liability and valuation options under federal rules. First Choice Movers handles both local and long-distance moves; ask how your estimate handles pricing, delivery and coverage.
Do you offer long-distance moves from Jacksonville?+
Yes. Long-distance moving within the United States is a specialty for First Choice Movers. We have 30+ years of moving experience. Ask for an on-site estimate so we can see your inventory and discuss the route, delivery window and services you need.
Do you handle commercial and office moves?+
Yes. First Choice Movers has moved hundreds of commercial facilities. We can help with desk disassembly and reassembly, office furniture and equipment. Share your inventory and building-access requirements when requesting an estimate.
What should military families look for in a Jacksonville mover?+
Use a licensed and insured mover. Ask about base access, give a transparent inventory, and find out whether you are dealing directly with a moving company, a broker or a van line and who will actually perform the move. Be cautious if a broker will not identify the mover. First Choice Movers is licensed and insured and serves military families. If you are interested in a senior or military discount, ask at the estimate; availability and terms must be confirmed.
How can I make my move easier?+
Have everything packed before the crew arrives, share an honest inventory and photos, arrange for the truck to park close to your door, and send your apartment's move-in rules ahead of time. Tell us about access restrictions so we can plan the move with you.
How should I prepare for a Jacksonville move?+
Pack in real moving boxes that close, move small items yourself if you can, clear the pathways, and provide an honest inventory and photos. Tell us which furniture needs to come apart: an IKEA bed, for example, can take about 30 minutes to disassemble. Include that work in the estimate rather than leaving it as a moving-day surprise.
Can you recommend a local mover in Jacksonville?+
First Choice Movers is a local option with 30 years of moving experience, a trained and background-checked team, licensing and insurance, and competitive rates. We handle local, commercial and long-distance moves and offer climate-controlled vault storage. Call (904) 731-7223 or request an estimate through our website to discuss your move.
Do you bring your own moving equipment, like dollies?+
Yes — every crew brings furniture dollies, hand trucks, and moving straps as standard equipment. You don't need to provide or rent anything.
Do you provide floor runners or floor protection in the house?+
Yes — floor runners and protective coverings are standard on every move, especially for hardwood, tile, and carpeted stairs. It's not an upcharge or something you need to request separately.
Do you protect the furniture with moving pads?+
Yes — furniture is wrapped in moving pads and blankets before it's loaded, to protect it from scuffs and damage in transit. This is standard on every move.
Do you wrap furniture in plastic or shrink wrap too?+
For upholstered furniture, mattresses, and anything that benefits from an extra layer — especially in Florida's humidity — yes, shrink wrap over the moving pads is common practice.
Will you protect doorways, corners, and railings during the move?+
Yes — door jamb protection and corner guards are part of our standard setup, especially in tighter hallways, stairwells, and apartment or condo buildings.
Do you strap items down in the truck so nothing shifts in transit?+
Yes — everything is strapped and secured in the truck before we drive, so nothing shifts, tips, or slides during transport.
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